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- if the product displays release, it will take up to 4 weeks for us to receive it from that date. we'll always do our best to make sure you get your order as soon as possible

- on-hand products with moon mail will be delivered within 11 working days

- on-hand products with star mail will be delivered within 7 working days

- photocards are quality-checked by us and we make sure that they are in pristine condition. we can provide a video of photocards you want before buying

- popular items sell out fast. if something you want is out of stock, make a request by messaging us on instagram @hwaitingeu or by using our contact form

- if you want to add more products after you make an order, don’t make a new order. please message us to add the products you want