1. find something you love

2. click "add to cart"

3. hit checkout and follow the steps

once it’s been packed and sent, we can’t make changes. you'll get a confirmation email once it’s placed and another when we ship it

we currently ship from ireland <3

croatia, czechia, denmark, estonia, finland, france, germany, greece, hungary, ireland [including northern ireland], italy, latvia, lithuania, luxembourg, malta, netherlands, norway [you may need to pay additional customs and duties if they apply on arrival], poland, portugal, romania, slovakia, slovenia, spain, sweden, united kingdom [you may need to pay for additional customs and duties if they apply on arrival, except for northern ireland] <3

for eu orders under €80 a basic shipping fee of €8 will be applied, we use a tracked service to make sure your order gets to you safely. we offer the lowest shipping price compared to other k-pop stores <3

products will be dispatched within 2 working days and then delivered within 7 working days. products added in december will be shipped from january to february - depending on availability <3

for any return, for any reason, we require you to take an unboxing video as the manufacturers now require this. we take extra care to package and quality check our stock. minor scratches or dents are not a valid reason for a return. a notice of return must be given within 14 days from the date of delivery. make sure the products are unused, in original packaging, and sent with tracked shipping

if it’s our fault, we’ll cover the cost. otherwise, you will need to pay for the return shipping and use a tracked shipping method

once we get your return and check it over, we’ll send your refund within 14 days, back to your original payment method

popular items sell out fast. if something you love is out of stock, make a request by using the 'contact us' form <3

an unboxing video is required for any proof of damage or missing items. it has become a standard expectation for quality control. light scratches or dents will not be counted as damaged, specifically the plastic sleeve which protects the product

yes! all of our products are from south korea <3

we respond quickly! contact us on social media @shophwaitingeu or by email at hwaitingireland@gmail.com <3