faqs

we ship from ireland <3

austria, belgium, bulgaria, croatia, czechia, denmark, estonia, finland, france, germany, greece, hungary, ireland [including northern ireland], italy, latvia, lithuania, luxembourg, malta, netherlands, norway [you may need to pay additional customs and duties if they apply on arrival], poland, portugal, romania, slovakia, slovenia, spain, sweden, united kingdom [you may need to pay for additional customs and duties if they apply on arrival, except for northern ireland]

for eu orders under €80 a basic shipping fee of at least €8 will be applied, we mostly use a tracked service to make sure your order gets to you safely (unless you are only buying photocards and choose to accept the responsibility of untracked mail for cheaper shipping)

if the product displays [release - xx/xx], it will take up to 4 weeks for us to receive it from that date. we'll always do our best to make sure you get your order as soon as possible. on-hand products with moon mail will be delivered within 11 working days, on-hand products with star mail will be delivered within 7 working days <3

if you want to add more products after you make an order, don’t make a new order. please message us. we’ll check if it’s possible and let you know - then you can pay after we add it to the order to avoid charging an extra shipping fee

under €80 = one shipping fee

over €80 = free shipping

for any return, for any reason, we require you to take an unboxing video as the manufacturers now require this. we take extra care to package and quality check our stock. minor scratches or dents are not a valid reason for a return. a notice of return must be given within 14 days from the date of delivery. make sure the products are unused, in original packaging, and sent with tracked shipping

if it’s our fault, we’ll cover the cost. otherwise, you will need to pay for the return shipping and use a tracked shipping method

once we get your return and check it over, we’ll send your refund within 14 days, back to your original payment method

popular items sell out fast. if something you love is out of stock, make a request by messaging us on instagram and tiktok @hwaitingeu or by using our contact form

an unboxing video is required for any proof of damage or missing items. it has become a standard expectation for quality control. light scratches or dents will not be counted as damaged, specifically the plastic sleeve which protects the product

yes, all products are verified by us <3

we respond quickly! message us on instagram or tiktok @hwaitingeu or by using our contact form