terms and conditions

this website is operated by hwaiting

you can contact us at moots@hwaiting.eu

to place an order with us, you must be at least 18 years old or have permission from a parent or legal guardian. by placing an order, you agree to provide accurate and complete information

all products listed on our website are subject to availability. we reserve the right to change product details, prices, and availability at any time

prices are shown in euros and include vat, unless stated otherwise. shipping costs will be added at checkout and shown before you complete your order

once you place an order, you will receive an email confirmation. this confirmation does not guarantee acceptance of your order. we reserve the right to cancel any order due to errors, suspected fraud, or product unavailability

when we ship your order, you will receive a shipping confirmation email. this marks the completion of the purchase 

we ship to eu member states and other listed countries. estimated delivery times are provided at checkout but are not guaranteed. customers are responsible for any customs duties or import taxes outside the eu

if you are an eu buyer, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason

to exercise this right, you must notify us via email at moots@hwaiting.eu within 14 days. you then have 14 more days to return the item(s). items must be unused and in their original condition

we will refund the full cost of the item(s), within 14 days of receiving the returned goods. return shipping costs are the buyers responsibility

the right of withdrawal does not apply to sealed goods (such as albums or cosmetics) that have been opened after delivery

once we receive and inspect your return, we will notify you by email. if approved, your refund will be processed to your original payment method

exchanges are only available for defective or damaged items. contact us within 7 days of receiving your order to arrange an exchange

we collect and process personal data in accordance with our privacy policy. by using this site, you agree to the use of your data as described

we do not share your personal data with third parties except where necessary for order fulfillment (e.g., shipping providers)

all content on this website, including images, logos, and text, is the property of hwaiting or its licensors. you may not use or reproduce any part of this site without written permission

to the extent permitted by law, we are not liable for any indirect or consequential loss or damage arising from the use of this website or the purchase of any products.

nothing in these terms excludes liability for death or personal injury caused by negligence, or for fraud

we may update these terms from time to time. any changes will be posted on this page and will apply to future orders

these terms are governed by the laws of ireland. any disputes will be subject to the jurisdiction of the courts in ireland

we respond quickly! message us on instagram or tiktok @hwaitingeu or by using our contact form